Assistance - The functioning modality of Your Reservation 3/5
Frequent questions
What is Your Reservation?
Your Reservation is the first post-sales service for tourist reservations that allows hotels to professionally handle the relationships with the client in the phase between the reservation of the stay and the client’s arrival in the city.
What does Your Reservation do?
Your Reservation manages three fundamental aspects of post-sales relationships:
- informs the client of the registered reservation;
- it promotes the hotel’s services and offers before the client comes to the city;
- it supplies important news about the city’s events.Why should I use it in my hotel?
Your Reservation is an innovative customer care instrument. Thanks to its functionality, the back office is able to start an information exchange with the client the moment the reservation is registered. This is advantageous not only for the hotel that adopts it, but above all for its guests, who will receive useful information on events, offers and services that will help them plan their stay better.
What are the advantages for my hotel?
- The hotel will be able to sell its services, and further accommodation, before the client arrives in the city, thus providing more occasions for profit and better work organization.
- The hotel will be able to inform the client in a professional and automatic way of the registered reservation, offering a very appreciated courtesy service.
- The hotel will be able to supply useful information about the city and the programmed events, strengthening if need be the partnerships with local accommodation facilities.What are the advantages for my clients?
- The guest will be fully informed about the hotel’s services and offers and will have time to purchase them before his arrival.
- The guest will be informed about the events taking place in the city and will therefore be able to plan his stay better, extending the stay if necessary.
- The guest will have the possibility to reserve exhibitions, restaurants, excursions, etc. through the hotel, which will benefit from the attention given to the client and the relationships with the local partners.How will my client remember all the information contained in the welcoming page?
Your clients can conveniently print all the information contained in the welcoming page by clicking on the “Print the memorandum” link. Besides events, services, offers and suggestions, the memorandum contains some indications regarding your hotel that can be very useful for guests (for example: how to get there).
Which services does the standard package include?
With the standard package you can:
- personalize the client interface with the hotel’s logo and image;
- manage the reservations;
- automatically create the response emails to confirm the reservation of the stay;
- automatically create the response emails to confirm the reservation of the offers and services that interest your client;
- insert the hotel’s services and offers;
- visualize the preview of the post-sales area;
- consult the reports on the use of Your Reservation.