Assistance - The functioning modality of Your Reservation 4/5
Frequent questions
How can I add value to the standard package?
You have the possibility of personalizing your version of Your Reservation using some additional services of high value.
- Editorial assistance. Includes professional editorial assistance for a year after the drawing up of the hotel’s offers and services.
- Graphic personalization of the post-sales area. Includes a complete personalization of the client’s interface, studied by communications professionals.
- Linguistic service. You can increase the number of languages provided in the standard package. This service is supplied only upon request.How can I use one of the additional services if I didn’t select it during the purchase?
The standard package is structured in a way that allows you develop it at any moment. Contact our client office and we will explain all the operations required to update the software and to conclude the necessary administrative transaction.
Write to: assistenzaclienti@direzionemarketing.comCan I ask for additional services that are not included in the ones presented on this site in order to increase the value of my package?
Your Reservation has been designed to give you maximum flexibility. If you wish to have additional services, functionalities or consultancy, contact our client office. Write to: assistenzaclienti@direzionemarketing.com
Can I integrate Your Reservation with the reservation management software used in my hotel?
Absolutely yes, and it is greatly advised. In this case the Your Reservation technicians must interface with the supplier of the software that you use. Contact our technical office to start the procedure.
Write to: assistenzaclienti@direzionemarketing.com
What should I do if I forget the password?
You will have to insert your password only one time during the download and it will automatically be memorized in the application residing in your PC. When you connect to Your Reservation it will be enough to click on the icon on you desktop and you will directly access the management interface. If you still need the password we suggest that you contact our client office.
Write to: assistenzaclienti@direzionemarketing.com
How can I purchase Your Reservation?
The easiest and fastest way is through this site, clicking on the “Purchase it” button . If you wish to purchase Your Reservation, click here.
Which payment methods are accepted?
There is only one way: with a credit card.
Is it safe to pay with a credit card?
Yes, it is safe. Credit card transactions are made with the assistance of applications residing in the servers that are secured and protected by Banca Sella. This way Your Reservation can guarantee maximum payment security, also because the insertion of personal data, such as name and credit card number, is done with the protection of protocol SSL with 128 bit cryptography. After the purchase has been made you will receive in your email box a message with a summary of the transaction data. In the rare case of an improper and unauthorized use of your credit card, immediately notify the credit card company.