HERE'S WHAT YOU CAN DO
WITH YOUR RESERVATION
Maximise communication and maintain customer loyalty, benefit from upselling, find out just how satisfied your guests are, optimize your work and much more. On this page we present you the great symphony of hospitality.
For a complete list of integrated tools that we offer, click here.
COMMUNICATE & KEEP THE CLIENT'S BUSINESS
Your Reservation
Be sure about it. No guest will forget you
Your Reservation is present in every moment of your relationship with the guests; when the clients book, when they buy offers and services, their arrival in the place, their return home and even on their birthday.
Every occasion is a perfect reason to stay in touch. Also through social media.
The ways we offer to communicate and keep a client's business

• The Email of welcome
• The guest's Personal Area
Newsletters, promotions, postcards and birthday wishes
• Links to social networks
• The complete customisation of email, the Personal Area and the 3rd level Domain

FOR A COMPLETE LIST OF TOOLS CLICK HERE
DO UPSELLING
Your Reservation
How many services will you sell before the guests arrive in the hotel?
Certainly a lot. Your Reservation allows you to advertise all the services that you wish to promote in your guests Personal Area, accompanying them with photos and texts, and gives you the chance to modify them at your discretion and make them buy them.

Statistics gathered from a sample of over 300 hotels show us that the cost of Your Reservation repays itself with the direct and indirect sales of services within a few weeks of using it. You can simulate a proof of your revenues from upselling on the homepage of this site.
The ways we offer you to do upselling

Offers bookable in the client's Personal Area
Management of the offers in real time in your back end area
• The possibility to automatically vary the price of the offer

FOR A COMPLETE LIST OF TOOLS CLICK HERE
KNOW THE LEVEL OF SATISFACTION
Your Reservation
Customer satisfaction is an important part of our service
Your Reservation allows you to predispose a customer satisfaction questionnaire and send it to the guests once their stay has concluded. The service is automatic and all you have to do is consult the report page to assess the results.

If the judgement is positive, Your Reservation is intelligent enough to invite the guests to review their stay on a tourist portal (Trip Advisor, for example). If the judgement is the opposite... only you will know about it.
The ways we offer you to evaluate customer satisfaction

• A satisfaction questionnaire sent automatically
Reporting under a form of graphics

FOR A COMPLETE LIST OF TOOLS CLICK HERE
OPTIMIZE THE WORK
Your Reservation
Days are easier when things function by themselves
Thanks to the automatic dispatches of Your Reservation, you will avoid the need to repeat the same boring operations every time you deal with a guest. This not only guarantees you a greater efficiency, but it leaves you more free time for other tasks.
The ways we offer you to optimize the work

Automatic processes
• The sending of services and letters
• The sending of details about local events
• The sending of newsletters, birthday wishes and surveys
• The management of privacy and cancellation policy

FOR A COMPLETE LIST OF TOOLS CLICK HERE
THE PERSONAL ASSISTANT
Your Reservation
We will always be at your side. That is a promise
A Personal Assistant is at your disposition to help you, advise you or simply to evaluate together, the performance of your use of Your Reservation, comparing them with those of similar hotels of the same typology and location.

Our Top Calls Hotel Department (TCHD) is characterised by highly experienced mother tongue operators, and with specific training in the hotel-tourism sector, a Business Unit focalised on the quality of contact and in the professional approach.

Your Reservation
What our TCHD offers you

In-depth knowledge of the platform Your Reservation
Communication skills and hotel marketing
• The ability to evaluate reports and advise you

FOR A COMPLETE LIST OF TOOLS CLICK HERE
demos