A SUITE OF TOOLS
FOR MODERN HOTELS
Your Reservation employs a set of integrated tools, easily configurable and able to operate in complete autonomy. Their use is easy, intuitive and comes about through a user interface supported by an efficient online help and by a lot of instantaneous information.

On this page we present you the principal tools. For a complete list click here.
FIRST TOOL
YOUR SERVICES
Your Reservation
Easy to manage, sent automatically
Your Reservation allows you to create services and offers to propose to your guests in complete autonomy. You can do it in many different languages. Setting up a start and end date for each individual offer. You can also choose the order of layout in which the services appear, accompanying them with an image or PDF file and send them automatically. Your guests, in turn, will book them before actually arriving in the hotel.
In brief

Your services are autonomously manageable and activated automatically. The guests will book them before checking in.


Advantages for the hotel

  Upselling
  Satisfaction
Click on the individual items to find out more


CALCULATE THE VALUE OF UPSELLING: CLICK HERE

SECOND TOOL
LOCAL EVENTS
Your Reservation
Which guest would not like to know what is going on locally?
Informed about everything, even on the current local events or in the surrounding area. The attention given to the research of exhibitions and events is scrupulously done and entrusted to an editorial staff. Furthermore, Your Reservation only suggests the events taking place during the guests' period of stay, rendering the service completely customised. An added tool allows you to modify the events and add yours to them.
In brief

The attention to local events is entrusted to an editorial staff.


Advantages for the hotel

  Communication
Click on the individual items to find out more
THIRD TOOL
THE CUSTOMER SATISFACTION QUESTIONNAIRE
Your Reservation
Forget paper! The customer satisfaction is digital and analytical
In the area dedicated to customer satisfaction you can insert all the questions which you consider useful to understand how your hotel's offer is perceived. The questionnaire is subdivided into sections (reception, rooms, restaurant etc.), it is automatically sent a few days after the guest's departure and the results reprocessed, in their complex, through charts and histograms available for immediate consultation.
In brief

You can direct all the questions that you consider opportune to the guests. A reporting system will help you to evaluate the results.


Advantages for the hotel

  Satisfaction
Click on the individual items to find out more
FORTH TOOL
MAILING CAMPAIGNS
Your Reservation
And after the departure? Best wishes, offers and plenty of information
Your Reservation allows you to create and send newsletters, postcards, event promotions to clients already registered by the means of a hotel stay or by an imported register list. The service of email marketing guarantees an efficient use of the register and offers detailed reports, including:

• Verification of contact details
• Email receipt notification
• Emails read
• The access to external links
• Mailbox error

The last but not the least important thing, the layout of the newsletter is customisable according to the need of the moment, through the use of a template.
In brief

You can plan email marketing campaigns thanks to a tool that is already integrated in Your
Reservation.


Advantages for the hotel

  Communication
  Satisfaction
Click on the individual items to find out more
FIFTH TOOL
CROSS SELLING
Your Reservation
Partners. Finally a place where to present them
Your Reservation guarantees you the same autonomy already seen in the services management, also in the proposing of a selection of commercial partners (bars, restaurants, shops) to your guests or of hotels which are part of the same chain. Furthermore, it is possible to centrally manage the sponsorship of eventual publicity campaigns.
In brief

You can propose to your guests a selection of commercial partners and plan sponsorships or publicity campaigns.


Advantages for the hotel

  Upselling
Click on the individual items to find out more

CALCULATE THE VALUE OF UPSELLING: CLICK HERE
OTHER TOOLS
With Your Reservation you cannot only insert images, services, offers, partners and sponsorships but you can also manage:

• The cancellation policy
• The room type
• The account and names of the hospitality staff
• The text of emails
• Introductory messages
• Road directions and maps
• The processing of personal data
In brief

You can customize, in the minimum of detail, communication with the guests.


Advantages for the hotel

  Communication
Click on the individual items to find out more
MOBILITY
Your Reservation is a platform "on the cloud" that allows you to use the management interface on a PC, Mac and even on the move. In the same way, your guests can access the reserved area and buy services on every type of device, tablets included. Upon request, it is possible to develop customised Apps for tablets that dynamically interact with the concierge platform.
In brief

Your Reservation is also intended for use on the move.


Advantages for the hotel

  Satisfaction
Click on the individual items to find out more
demos